tbaja's Privacy Policy
Your personal information is completely safe with us. This policy provides a full explanation of how tbaja collects, uses, and protects your information.
1. Introduction and Scope
tbaja ("we", "our", or "platform") operates a safe and reliable online betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how we manage your personal information through our website (tbaja.cam), mobile application, and other related services.
By using our services, you agree to the terms of this Privacy Policy. We take your trust very seriously and keep your information secure using SSL encryption and industry-standard security protocols. This Privacy Policy applies to all registered users and guest users of the tbaja platform.
2. What Information We Collect
To create an account on tbaja and use our services, we collect the following types of information:
2.1 Information You Provide Directly
- Full name, date of birth, and nationality
- Email address and mobile number
- Residential address
- Government-issued ID details provided for identity verification (NID/passport)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
- Answers to security questions
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type, operating system, and device model
- Service usage log data (login times, betting activity, session information)
- Information collected through cookies and similar tracking technologies
- Geographic location data (at a general level)
2.3 Information Received from Third Parties
- Information received from identity verification services
- Transaction confirmation data from payment processors
- Risk assessment data received from fraud prevention services
3. How We Use Your Information
We use your information for the following lawful purposes:
3.1 Service Operations
- Creating, verifying, and managing your account
- Processing betting, deposit, and withdrawal transactions
- Providing bonuses, promotions, and VIP rewards
- Providing customer support
3.2 Security and Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities
- Completing the KYC (Know Your Customer) verification process
- Enforcing responsible gambling policies
- Complying with applicable laws and regulations
3.3 Service Improvement
- Analyzing and improving the user experience
- Sending relevant promotions and offers (based on your consent)
- Diagnosing and resolving technical issues on the platform
4. Data Storage and Security
tbaja follows the highest industry standards to protect your information. We apply the following security measures:
- SSL/TLS Encryption: All data transmissions are handled through encrypted connections
- Data Encryption: Stored sensitive information is kept in encrypted form
- Access Controls: Only authorized personnel can access your information
- Regular Security Reviews: The security of our systems is tested on a regular basis
- Firewall Protection: Advanced firewall measures to prevent unauthorized access
5. Data Sharing and Third Parties
We never sell your personal information to third parties. However, information may be shared in specific circumstances:
5.1 Service Partners
- Payment Processors: Information necessary for processing transactions with bKash, Nagad, Rocket, Upay, and banking partners
- KYC Services: Approved service providers for identity verification
- Technology Partners: Technology service providers required for platform operations
5.2 Legal Obligations
We may be required to disclose information in the following situations:
- In response to a court order or a lawful request from a government authority
- In investigations into fraud or money laundering
- To protect the safety of our other users
All third-party partners are contractually bound to uphold our privacy standards.
6. Cookies and Tracking Technologies
Our platform uses cookies to improve your experience and to operate our services correctly.
6.1 Types of Cookies
- Essential Cookies: Required for the platform's core functionality (login sessions, security)
- Functional Cookies: To remember your preferences and settings
- Analytics Cookies: To understand how the platform is used (anonymous data)
6.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working correctly.
7. Your Rights
You have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you
- Right to Rectification: The right to correct any incomplete or inaccurate information about you
- Right to Erasure: The right to request that your information be deleted in certain circumstances
- Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes
- Right to Data Portability: The right to receive your information in a structured format
- Right to Object: The right to object to certain processing activities
- Right to Withdraw Consent: The right to unsubscribe from marketing communications at any time
To exercise these rights, contact us at: [email protected] — we also provide support via 24/7 live chat.
8. Identity Verification (KYC)
tbaja follows a KYC (Know Your Customer) process to maintain a safe environment and prevent money laundering.
- Identity verification may be required at the time of registration or when certain transaction thresholds are exceeded
- Documents required for verification: a copy of your National ID (NID) or passport
- Information collected during the KYC process is used solely to fulfill legal obligations
- If verification is not completed, withdrawal access may be temporarily suspended
9. International Data Transfers
Our servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in those countries.
For international transfers, we apply the following safeguards:
- Data protection agreements with our international partners
- Use of strong encryption during transfer
- Transfer of only the minimum information necessary (data minimization principle)
10. Children's Privacy
tbaja is an adults-only platform. We do not knowingly collect information from anyone under the age of 21. If we become aware that an underage person has provided us with their information, we will immediately delete that data and close the associated account.
If a parent or guardian suspects that their child has registered on our platform, please contact us immediately.
11. Marketing Communications
With your consent, we may send you the following types of marketing communications:
- Notifications about new bonuses and promotions
- Information on tournaments and special events (BPL, IPL, T20 World Cup, etc.)
- Updates on new games and feature additions
- Information about personalized offers and rewards
You can stop receiving these communications at any time by clicking the "Unsubscribe" link in our marketing emails or by contacting our live chat support.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email
- A notice will be displayed on the website
- The "Last Updated" date at the top of this page will be changed
Continued use of the platform after any changes will be taken as acceptance of the updated policy.
13. Contact Us
For any questions, complaints, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Support available 24/7 in Bengali
- Hours: Bangladesh Standard Time (BST, UTC+6)